REFUND & RETURNS POLICY

1. Overview

At Asyra Hotel Supplies Sdn. Bhd., we are committed to delivering high-quality hospitality products that meet industry standards. This Refund & Returns Policy outlines the terms under which returns, exchanges, and refunds are accepted.

2. Eligibility for Returns

We accept returns under the following conditions:

Requests must be made within 7 days from the date of delivery
Products must be:
- Unused and in original condition
- In original packaging with all components intact
- Accompanied by proof of purchase

Returns that do not meet these conditions may not be accepted.

3. Non-Returnable Items

The following items are not eligible for return:

Used or washed linens, towels, or bedding
Opened or partially used guest amenities
Customized or specially ordered products
Clearance or promotional items marked as non-returnable

4. Damaged, Defective, or Incorrect Items

If you receive products that are damaged, defective, or incorrect:

Notify us within 48 hours of delivery
Provide supporting evidence such as photos or videos
Our team will assess the issue and arrange for replacement or refund where applicable

5. Refund Process

Once a return is approved:

Refunds will be processed within 7–14 business days
Refunds will be issued via the original payment method unless otherwise agreed
Shipping fees are non-refundable unless the return is due to our error

6. Exchange Policy

We offer exchanges for:

Defective or damaged products
Incorrect items delivered

All exchanges are subject to product availability.

7. Return Shipping

Customers may be responsible for return shipping costs unless the issue is due to our error
We recommend using a trackable shipping method

8. Limitation of Liability

Asyra Hotel Supplies Sdn. Bhd. shall not be liable for any indirect or consequential losses arising from the use of our products.

9. Contact for Returns

Email: asyra_hotel@outlook.com
Phone: (+60)14-238 2232