PRIVACY POLICY

Asyra Hotel Supplies Sdn. Bhd.
(Registration No: 202601009073 (1671171-U))

1. Introduction

Asyra Hotel Supplies Sdn. Bhd. (“the Company”, “we”, “our”, or “us”) is committed to protecting and respecting your personal data in accordance with the Personal Data Protection Act 2010 (PDPA) of Malaysia.

This Privacy Policy outlines how we collect, process, use, disclose, and safeguard your personal information when you access our website, communicate with us, or engage our products and services. By using our website or providing your personal data, you agree to the terms outlined in this policy.

2. Collection of Personal Data

We may collect and process various types of personal data, including but not limited to:

Personal Identification Information: Full name, contact number, email address, and company or hotel name
Business and Transaction Information: Order details, purchase history, and product preferences
Delivery Information: Billing and shipping addresses for order fulfillment
Technical Information: IP address, browser type, device details, and website usage data
Communication Records: Any correspondence or inquiries submitted via our website, email, or phone

All personal data is collected through lawful and transparent means.

3. Purpose of Data Collection

Your personal data may be used for the following purposes:

To process and fulfill orders for hospitality supplies
To manage customer accounts and maintain transaction records
To respond to inquiries and provide customer support
To arrange delivery, logistics, and order tracking
To improve our products, services, and website functionality
To send service updates, quotations, or promotional materials (where consent is provided)
To comply with legal and regulatory requirements

4. Disclosure of Personal Data

We respect your privacy and do not sell or trade your personal information. However, your data may be disclosed to:

Logistics and delivery partners for order fulfillment
Payment service providers and financial institutions
IT service providers and system administrators
Business partners where necessary for service delivery
Regulatory authorities or law enforcement agencies when required by law

All third parties are required to handle your data securely and in compliance with applicable regulations.

5. Data Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, loss, misuse, or disclosure. This includes secure servers, restricted access, and internal data protection practices.

6. Data Retention

Your personal data will only be retained for as long as necessary to fulfill the purposes outlined in this policy or to comply with legal, tax, and regulatory obligations.

7. Your Rights

You have the right to:

Request access to your personal data
Request correction or updating of inaccurate data
Request deletion of your personal data (subject to legal limitations)
Withdraw consent for marketing communications

Requests can be made by contacting us using the details below.

8. Cookies and Website Usage

Our website may use cookies and similar technologies to enhance user experience, analyze traffic, and improve functionality. You may choose to disable cookies through your browser settings.

9. Changes to This Policy

We reserve the right to update this Privacy Policy at any time. Any changes will be posted on this page with the updated date.

10. Contact Information

For any questions or requests regarding this Privacy Policy, please contact:

Email: asyra_hotel@outlook.com
Phone: (+60)14-238 2232