SHIPPING POLICY

1. Shipping Coverage

We provide delivery services throughout Malaysia, including both West Malaysia and East Malaysia. International shipping may be arranged upon request, subject to availability and additional charges.

2. Order Processing

Orders are processed within 1–3 business days upon confirmation of payment
Orders placed on weekends or public holidays will be processed on the next working day
Bulk or custom orders may require additional processing time

3. Delivery Timeframe

Estimated delivery times are as follows:

West Malaysia: 2–5 business days
East Malaysia: 3–7 business days

Delivery timelines may vary depending on location, order size, and courier service conditions.

4. Shipping Charges

Shipping costs are calculated based on:

Delivery destination
Weight and volume of products
Type of delivery service selected

Final shipping charges will be provided at checkout or quotation stage.

5. Bulk Orders & Special Arrangements

For large-volume orders:

Delivery schedules may be arranged based on customer requirements
Additional logistics coordination may be required
Our team will provide tailored delivery solutions

6. Order Tracking

Tracking information will be provided once the order has been dispatched, allowing customers to monitor delivery status.

7. Delivery Issues and Delays

We are not responsible for delays caused by:

Courier service disruptions
Weather or unforeseen circumstances
Incorrect or incomplete delivery information provided by customers

8. Failed Deliveries

If delivery fails due to incorrect address or recipient unavailability:

Re-delivery charges may apply
Customers are responsible for ensuring accurate delivery details

9. Contact for Shipping Inquiries

Email: asyra_hotel@outlook.com
Phone: (+60)14-238 2232